Certifications Certifications

Certifications

Commitment to Excellence in Oncology – QOPI Certified

At HC Marbella, we are proud to have been the first private hospital in Spain to receive QOPI certification (Quality Oncology Practice Initiative) from the Foundation for Excellence and Quality in Oncology (ECO), the ASCO partner in Spain, in November 2021

This accreditation, valid for three years with yearly monitoring checks, ensures that we offer high quality oncological care, reinforcing our goal of improving the care, health outcomes and safety of our cancer patients

What does our Certification guarantee?

More than 100 quality measures: We thoroughly evaluate every aspect of oncology care.

Comprehensive Patient Care Plan: We design personalised care to cover all patient needs.

Systemic treatments: We ensure that the prescription, preparation and administration of treatment are carried out with the highest standards in quality and safety

Staff qualifications: We have a highly qualified, well-trained team.

Meticulous documentation: We maintain detailed medical records for optimal monitoring.

Continuous monitoring and assessment: We monitor the health level, emotional well-being, pain management and adherence to treatment in our patients

Preparation for Emergencies: We are prepared for any emergency situation which may arise.

We renew certification in 2024, reaffirming our commitment to delivering the best possible cancer care. Our patients can focus on their recovery with peace of mind, secure in the knowledge that they are in the hands of certified experts.

Commitment to quality – ISO 9001:2015

We received accreditation from SGS International Certification Services Ibérica S.A.U. in May 2024. This certification, valid for three years with annual monitoring audits, both internal and external, covers our inpatient services, outpatient department and investigations, as well as care and management processes.

With this accreditation we reaffirm our dedication to providing safe medical care of the highest quality with a particular focus on continuous improvement.

What does our Certification guarantee?

o Identification of opportunities for improvement: We focus on continuous improvement.

Quality policy: reflects our commitment to excellence in healthcare

Internal Audit System: ensures compliance with high standards.

Risk and Opportunity Assessment: prioritises patient safety.

Indicators of improvement: We measure our performance to constantly improve.

Training plan: ensures a highly capable team of staff who undergo continuous training.

Patient Satisfaction: assessed with periodic surveys, with an average NPS of 83 in 2023.

Assessment of the work environment: fosters a positive work environment.

Supplier Evaluation: ensures top level services.

Non-conformity system and corrective action: improves the quality of our services.

Confident they are in the hands of certified experts, our patients are able to focus on their health securely. We are committed to maintaining and exceeding these standards until renewal in May 2027

Commitment to thenal Patient – Q for Tourism Quality: UNE ISO 22525:2021

Certified with the Q for Tourism Quality according to the UNE ISO 22525:2021 standard, awarded by the Spanish Institute for Tourism Quality (ICTE) in April 2024. This accreditation, valid for three years with annual monitoring through internal and external audits, covers our inpatient services, outpatient departments and investigations, as well as care and management processes. The next renewal is planned for April 2027.

This recognition of the hospital’s quality of care, granted by the Spanish Institute for Tourism Quality (ICTE), makes HC the first Andalusian hospital to obtain the Q mark, the third in Spain, underlining its commitment to excellence in care.

What does our Certification guarantee?

Comprehensive Patient Monitoring: from the patient’s country of origin to treatment at HC Marbella and during their recovery.

Travel Facilities: We offer easy travel management, accommodation, transfers and translation services in several languages including German, French, Czech and Russian.

Multilingual care: We guarantee care provision in English, Spanish and other languages through translation and interpretation services.

Indicators of continuous improvement: We are committed to constantly improving our services through evaluation and adjustment.

Patient Satisfaction: We regularly assess patient satisfaction and solve problems effectively.

Patient Safety Requirements: We comply with strict safety standards to ensure our patients’ well-being and peace of mind.

With this certification, we reaffirm our commitment to providing a high-quality hospital experience, focused on patient safety, comfort and satisfaction, ensuring both national and international patients feel at home.

Commitment to Diagnostic Imaging – PET-CT Centre of Excellence TC

The Nuclear Medicine Unit is internationally accredited by the European Association of Nuclear Medicine (EANM) for its PET quality controls with F-18.

This accreditation, obtained after rigorous quality control tests of our PET/CT facilities, strengthens HC Marbella as a leader in the field of nuclear medicine, being the first private centre in the region to receive this prestigious recognition.

What does our Certification guarantee?

Quality controls and calibration: We ensure data accuracy and precision through rigorous calibration and quality controls.

Quality controls with F-18: We guarantee the quality of our PET-TC through specific controls using F-18.

Accuracy of PET SUV Index: We maintain PET SUV index accuracy within +/- 10%, meeting demanding accuracy standards.

Annual Image Quality Assessment: We perform detailed image quality assessments using different volumes through a NEMA phantom.

Innovative Technology: We use advanced technology to ensure maximum accuracy in all our images.

We are committed to providing accurate and reliable diagnostics through the use of innovative technology and strict quality controls. Our focus on accuracy and continuous improvement ensures that our patients receive the highest quality of care in nuclear medicine diagnostic imaging.